Q: I’m seeing an error message when I try to load a webpage. The error message says:

“This webpage is not available. The webpage at… might be temporarily down or it may have moved permanently to a new web address.”

Is the issue with my computer or network, or with the website?

A: You can run a few tests to figure it out.

For starters, click the “Refresh” button in your web browser. If the page loads, then something was temporarily down.

Q: How do I see if it’s my network?

A: If you can’t load a regular page at that moment such as http://Yahoo.com, then it’s definitely your network. If you click “Begin Test” at http://www.pingtest.net/index.php and it gives you a low grade while pages are slow to load, then it’s your network.

But even if Yahoo loads and PingTest says the network is fine at that moment, it might still be your network connection. Networks can go “over capacity”, or go down for seconds, minutes, or even longer.

Go to http://internetsupervision.com/scripts/urlcheck/check.aspx and type in the name of the website you want to check. It tells you how many seconds it takes for computers in LA, Chicago, and other cities to access that site right now. If the times are fine, then it’s most likely your computer or network.

Q: How do I see if it’s my computer?

A: If other programs (such as Microsoft Word) take awhile to respond on your computer, or if you have many programs running or many browser screens open to different websites, it might be your computer. You can do a diagnosis with these apps.

Q: Product Perks has access to view minute-by-minute reports of my site’s uptime and loadtime, and you receive real-time email updates. Can I have that access too?

A: You can. Product Perks clients have access to view reports of minute-by-minute checks on their websites. Monthly reports are provided in your Analytics. We can also set you up to receive email updates in real-time as we do, or give you login access to view how many milliseconds or seconds it takes to load your site, checked each minute on computers around the world.

Product Perks guarantees the industry standard of 99.9% uptime, and we average better than 99.99% uptime, which is excellent.

If you do notice anything and have questions or comments, please email info@ProductPerks.com